The People Who Keep Us Running
Behind every great therapy practice is a dedicated administrative team. Our staff is here to make your experience as smooth, welcoming, and stress-free as possible — from your very first call to your ongoing care.
Dedicated to Your Experience
Vanessa Pancho
Vanessa Pancho oversees the day-to-day operations of Avondale & Associates, ensuring every client receives a warm, organized, and professional experience. From scheduling and insurance verification to staff coordination, she keeps everything running smoothly behind the scenes.
Anay Cruz
Anay Cruz is often the first friendly voice you hear when you reach out to us. Fluent in both English and Spanish, she ensures every client feels welcomed and understood from day one. She assists with new client intake, answers questions about services and fees, and makes sure every person who contacts us feels heard and supported.
TheraThink
Our billing is handled by TheraThink, a specialized mental health billing service. TheraThink manages insurance claims, payment processing, and billing inquiries so our clinical team can stay focused on providing you with the best possible care.
How We Serve You
Always Reachable
We answer calls promptly and return messages within one business day. You should never feel like you're chasing us down.
Confidential & Respectful
Every interaction with our administrative team is handled with the same discretion and respect as your clinical care.
Warm & Welcoming
We know reaching out for mental health support takes courage. Our team is trained to make every first contact feel safe and judgment-free.
Efficient & Organized
From insurance verification to appointment reminders, we handle the logistics so you can focus entirely on your healing.
Reach Our Administrative Team
Have a question about scheduling, insurance, or fees? Our administrative team is happy to help.
Office Hours
Ready to Get Started?
Our administrative team will guide you through every step — from your first call to your first appointment.