Frequently Asked Questions

Question 1

How do I get started at Avondale & Associates?

Accepted Answer

Getting started is simple. You can book an appointment directly through our online portal at avondaleassoc.clientsecure.me, or call our office at (334) 398-8516. Our administrative team will match you with the right clinician based on your needs, availability, and insurance.

Question 2

What should I expect at my first appointment?

Accepted Answer

Your first session is an intake appointment — a chance for your therapist to learn about you, your background, and what brings you in. You'll discuss your goals, current challenges, and any relevant history. It's also a great opportunity to ask questions and see if the fit feels right. There's no pressure — just an open, confidential conversation.

Question 3

How do I know which therapist is right for me?

Accepted Answer

Our administrative team will help match you with a clinician based on your presenting concerns, preferred approach, and availability. You can also browse our staff profiles on the Our Staff page to learn more about each clinician's background and specialties. If you start with one therapist and feel a different fit would serve you better, we're happy to help you transition.

Question 4

Do you offer telehealth appointments?

Accepted Answer

Yes. We offer both in-person and telehealth (video) appointments. Telehealth sessions are conducted through a secure, HIPAA-compliant platform. Many clients appreciate the flexibility of virtual sessions, especially for ongoing therapy. Some services — such as certain psychological evaluations — may require in-person attendance.

Question 5

What ages do you serve?

Accepted Answer

We serve children, adolescents, adults, and older adults. Our clinicians have experience working across the lifespan, and we offer family therapy as well. When you contact us, let us know the age of the person seeking services so we can match you with the most appropriate provider.

Question 6

What types of therapy do you offer?

Accepted Answer

We offer individual therapy, couples therapy, family therapy, and group therapy. Our clinicians are trained in a range of evidence-based approaches including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Trauma-Informed Care, and Family Systems Therapy. Visit our Therapy Services page for a full overview.

Question 7

How long does therapy last?

Accepted Answer

The length of therapy varies depending on your goals and the nature of your concerns. Some clients benefit from short-term, focused work over 8–12 sessions. Others engage in longer-term therapy over months or years. Your therapist will discuss a treatment plan with you and revisit it regularly to make sure you're progressing toward your goals.

Question 8

How often will I need to come in?

Accepted Answer

Most clients begin with weekly sessions, especially early in treatment when building rapport and momentum is important. As you progress, sessions may shift to every other week or monthly for maintenance. Your therapist will work with you to find a schedule that fits your needs and your life.

Question 9

Is everything I say in therapy confidential?

Accepted Answer

Yes — confidentiality is a cornerstone of therapy. What you share with your therapist stays between you and your therapist. There are a small number of legally mandated exceptions, including situations involving imminent risk of harm to yourself or others, or suspected child or elder abuse. Your therapist will review these limits with you during your first session.

Question 10

What is a psychological evaluation and who needs one?

Accepted Answer

A psychological evaluation is a comprehensive assessment conducted by a licensed psychologist to better understand a person's cognitive, emotional, behavioral, or developmental functioning. Evaluations are often requested for children or adults who may be experiencing learning difficulties, ADHD, autism spectrum concerns, emotional regulation challenges, or who need documentation for academic or workplace accommodations.

Question 11

How long does a psychological evaluation take?

Accepted Answer

Most evaluations span two to three appointments, each lasting two to four hours depending on the type of assessment. After testing is complete, your evaluator will score and interpret the results, then schedule a feedback session to walk you through the findings and recommendations. A written report is provided following the evaluation.

Question 12

Will my insurance cover a psychological evaluation?

Accepted Answer

Coverage for psychological evaluations varies by insurance plan. We accept several major insurance carriers and will verify your benefits before your evaluation begins. Some plans require prior authorization. If your evaluation is not covered, we offer self-pay rates and can discuss payment options with you. Contact our billing team for specifics.

Question 13

How do I get a referral for an evaluation?

Accepted Answer

A referral is not always required, though some insurance plans may request one. You can contact us directly to schedule an evaluation. If your insurance requires a referral, your primary care physician, pediatrician, or school can typically provide one. Our administrative team can help clarify what your plan requires.

Question 14

What insurance plans do you accept?

Accepted Answer

We accept Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, Medicaid, and several other major carriers. Insurance acceptance may vary by clinician. Please contact our office or visit our Insurance & Payment Options page for the most current list and to verify your specific plan.

Question 15

What if I don't have insurance or my plan isn't accepted?

Accepted Answer

We offer self-pay rates and a sliding scale fee structure based on household income for clients who qualify. We believe financial circumstances should not be a barrier to quality mental health care. Contact our billing team to discuss your situation and find an arrangement that works for you.

Question 16

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, Health Savings Account (HSA) cards, Flexible Spending Account (FSA) cards, cash, and personal checks. Payment is due at the time of service. For clients on payment plans, arrangements can be made through our billing team.

Question 17

What is your cancellation policy?

Accepted Answer

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may be subject to a cancellation fee. We understand that life happens — if you have an emergency, please contact us as soon as possible and we will do our best to accommodate you.

Question 18

Where are you located?

Accepted Answer

Avondale & Associates Psychological Services is located in Montgomery, Alabama. We serve clients throughout the Montgomery area and surrounding communities. Telehealth services are available to clients across Alabama.

Question 19

Are you culturally affirming and inclusive?

Accepted Answer

Absolutely. We are deeply committed to providing culturally responsive, affirming care for all clients regardless of race, ethnicity, gender identity, sexual orientation, religion, or background. Our clinicians receive ongoing training in cultural humility and are dedicated to creating a space where every person feels genuinely seen and respected.

Question 20

Do you offer services in languages other than English?

Accepted Answer

Please contact our office to inquire about language availability. We are committed to removing barriers to care and will do our best to accommodate your language needs or connect you with appropriate resources.

Question 21

How do I contact the practice with additional questions?

Accepted Answer

You can reach our administrative team by phone at (334) 398-8516, Monday through Thursday 8:00 AM – 6:00 PM and Friday 8:00 AM – 4:00 PM. You can also use the contact form on our Contact page. We return all messages within one business day.

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